C1Listening部分 2
Sentence completion
音频
考试中播放 2 次
Complete the sentences with the information you hear.
字数限制: NO MORE THAN THREE WORDS AND/OR A NUMBER
1录音 R1
Alex says they prioritised ________ rather than response time.
2录音 R1
Maya implies some quick replies mainly involved ________ to the customer.
3录音 R1
To reduce irritation, they created a ________ that follows customers across channels.
4录音 R1
The key principle Maya highlights is to ________ when speaking to customers.
5录音 R1
Their plug-in signals a problem if a case is transferred more than ________.
6录音 R1
Agents can spend up to ________ without seeking approval.
7录音 R1
Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8录音 R1
After the changes, escalations fell by ________ in six weeks.