Choice of tasks

You recently travelled on a long-distance train service that was severely disrupted. The train was delayed by more than three hours, passengers were given very little information, and the company's only response to your online complaint was a brief automated message. Write a letter to the Customer Relations Director of the train company. In your letter, you should describe what happened and its consequences for you, explain why you found the company's handling of the situation unacceptable, and suggest what the company should do both to resolve your complaint and to improve its response to future disruption. Write your letter.